Returns within the 14-day withdrawal period will be refunded for the product price and, where applicable, standard shipping costs.
Customers may bear the return shipping costs unless otherwise stated.
For defective or non-conforming goods, consumers are entitled to repair, replacement, price reduction, or full refund under the EU minimum 2-year legal guarantee.
Claims must be made as soon as possible to: [email protected].
EU consumers have the right to withdraw from their purchase within 14 days after receiving the goods, without providing any reason.
Upon exercising this right, the total purchase amount (including standard delivery costs) will be refunded within 14 days after the notice of withdrawal, provided the product is returned in acceptable condition.
Return instructions and address details will be provided upon contacting: [email protected].
Exceptions:
Personalized items, sealed goods unsealed after delivery for hygiene reasons, and fully executed digital content (with prior consent) are not eligible for withdrawal under EU law.
